Kendall Kunz

Field service metrics and KPIs are the backbone of data-driven decision-making — helping you see what’s working, spot what’s not, and take action to improve performance, customer satisfaction, and profitability. Whether you manage a team of technicians or oversee multiple service regions, having the right metrics in place can transform … Read more

Managing a field service operation isn’t easy. Between juggling technician schedules, keeping track of equipment, and meeting rising customer expectations, there’s a lot that can go sideways. Paperwork gets lost, delays happen, inventory runs low — and it all adds up to frustrated teams and unhappy customers. But it doesn’t … Read more

In the U.S. alone, private industry employers reported over 2.8 million nonfatal workplace injuries and illnesses in 2022. And that doesn’t even account for the human and financial toll of serious incidents or fatalities. Furthermore, failing to comply with safety regulations can lead to steep fines, lawsuits, damaged reputation, and … Read more

A PPE checklist (Personal Protective Equipment checklist) is a simple tool used to ensure that employees are wearing and using the correct protective gear for the tasks they’re performing. It’s usually part of routine safety inspections or daily jobsite checks. The purpose of a PPE inspection checklist is to: Confirm that … Read more

Digitalizing your business processes can lead to big wins: faster workflows, fewer errors, better data, and a more efficient team. It can also help you cut costs and deliver better service. But, as it often is, big wins require overcoming real challenges. You’re dealing with legacy systems, resistance to change, … Read more

Pardon our french, but managing workplace compliance can be a pain in the butt. Internal policies keep piling up while regulations constantly change. As a bonus, employees often see compliance as tedious or just plain boring — so keeping them engaged is nigh impossible. But compliance doesn’t have to be … Read more

Writing a clear audit report isn’t just about documenting your findings — it’s about helping your organization make better decisions. A well-structured audit report highlights key issues, offers actionable recommendations, and guides stakeholders toward improvement. Yet, many auditors and managers struggle with reports that feel overly technical, unclear, or simply … Read more

No one goes to work expecting an accident — but without the right precautions, it is a constant fear for many frontline workers. A single overlooked hazard can lead to injuries, costly downtime, or even legal trouble. That’s why regular health and safety risk assessments are so important. They help … Read more

A well-structured job briefing helps teams understand job expectations, potential hazards, and the necessary precautions before starting work. Despite their importance, job briefings are often rushed or incomplete. Workers may overlook critical details, or key safety points might not be adequately covered. Digital job briefing forms can help solve this … Read more