Our old support site (Freshdesk) has been showing its age for a while now with its outdated layout, cluttered landing page, and a search that never quite pulled its weight. 😬
So, we’re finally letting it go. Starting today, you’ll be redirected to a new help portal hosted at help.appenate.com, which replaces the old Freshdesk site previously found at support.appenate.com.
Beyond a much-needed facelift, this shift will help us make it easier for you to find solutions to your problems and get help when you need it. You may notice a few changes soon.
What’s Improved
- A more intuitive interface – built to be simpler and easier to use
- Smarter organization of content – efficiently find relevant information
- Improved search functionality – easily find what you’re searching for
- Clearer communication – quickly follow conversations and updates on your support tickets.
What Will Change (and what won’t)
- You’ll still email support@appenate.com if you need help – nothing changes there
- Logging in works just like before – if you’re already signed into Appenate, you’ll be taken straight to help.appenate.com. If not, you’ll be prompted to log in first, and then redirected there
- You can also access the knowledgebase directly via that link any time
- Other than that, just a new look and feel – everything else should feel familiar
What’s Next?
Now that we’re hosting our own support and knowledgebase data, we’re in a better position to explore additional features, such as:
- AI-powered suggestions based on our knowledge base and real-world support experience
- Multilingual support to assist more users in finding answers in their preferred languages
We hope this helps you find answers – faster.
Got any feedback or questions? We’d love to hear from you!
Visit the new Help Hub now: help.appenate.com 🚀